printer friendly page Support - document scanning printer maintenance, repairs and servicing
As a valued customer, we have introduced an easy option for logging service calls online. We hope that you will find this helpful.
Alternatively, please click here now to access the on line trouble shooting assistance for all nashuatec products.
Exceptional service is at the heart of everything we do
Which is why weintroduced our 'Service Performance Promise' initiative.
No matter how reliable Digital technology is, it's a fact that any man-made product will go wrong and our aim is to make this experience as painless as possible. Our Service Level Agreements can be tailored to meet your needs, and ensure maximum uptime of your equipment and minimum disruption to your business.
We understand that to ensure your organisation gains maximum return from its investment, you need the right Maintenance, Support and Management Services. Delivering the highest level of customer satisfaction takes a concentrated effort. Thankfully this comes fairly easy to Reflex, as our business was originally formed in 1989 as a sole technical services provider.
Reflex Support Services are designed around your precise needs to ensure that you can concentrate on your core business, not the tasks associated with keeping your office output infrastructure up and running. Reflex support enables continuous improvement by providing expert oversight and skilled professionals to support your organisation through inevitable technology and personnel changes.
Technicians are highly trained in both technical and people skills, and they build a strong rapport with our customers. All technicians undergo intense manufacturer training and are certified to confirm they have achieved high technical standards and can provide the level of service expected. Our maintenance package is also based around 'preventative maintenance', that can add years to the life of your equipment while ensuring that your products are kept in optimum condition. Major account customers also enjoy:
Consolidated Meter Click Billing Services
Consolidated service billing can save time for your accounts team as one service invoice combining all office copier-printers is provided every three months. From surveys conducted, most organisations comment that it costs typically £25 to process one invoice.
Managed Print Services
In large organisations supporting and repairing network and single-user printers is a huge challenge. Reflex support agreements guarantee that printer repairs and support calls are rectified swiftly, allowing your IT personnel to focus on their core objectives, leaving the print strategy and organisation of consumables to your managed print partner. Technicians carry loan printers on board their vehicles to ensure minimum 'downtime' is incurred.